In today's business environment, competition is no longer just about production capacity; it is increasingly about product quality.

The hardware industry is highly competitive. Salespeople cannot stay in the office all day; they have to meet customers outside and handle orders and price quotes. With thousands of products to quote on, this can be very challenging. Often, they can only consult through phone calls, which takes up valuable time and frequently leads to mistakes, leaving customers impatient. Additionally, more than 600 distributors primarily rely on phone calls and faxes to conduct business, resulting in very low efficiency and customer dissatisfaction.

Efficient operations require efficient approvals. In the face of fierce market competition, salespeople need to get price changes approved by management. If the manager is traveling and unable to sign, the deal may fall through, leading to a significant loss of business.

As a trading company, actual business operations often involve separating sales, procurement, and warehouse functions. For instance, a sales order might be issued, but the warehouse has not yet shipped the goods. Sometimes, customers request that the goods be shipped a week later. This means that the business processes and warehouse processes need to be separated. However, discrepancies often occur between the quantity ordered and the quantity shipped, frustrating warehouse staff who must do additional work. Furthermore, goods that have been shipped may be returned by customers for various reasons, adding to the complexity. A good management system is therefore crucial.